Shipping
Where do you ship from?
We ship from our warehouse in Missouri, United States.
Where do you ship to?
We currently ship to the United States, Canada, Australia, and Europe. Available shipping methods and rates are shown at checkout based on your shipping address.
How long does processing take?
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
How long does delivery take?
Delivery time estimates begin after your order has shipped.
U.S. Standard Shipping: 3–5 business days
U.S. Expedited Shipping: 2–3 business days
International Standard Shipping (Canada/Australia/Europe): 7–12 business days
International Expedited Shipping (Canada/Australia/Europe): 5–8 business days
Estimated delivery times are for reference only and may vary due to carrier delays, weather, or customs clearance.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders $100+ (before tax, after discounts).
How can I track my order?
After your order ships, we’ll email you tracking details (when available). You can also track via the carrier website or our Order Tracking page.
What if my package is delayed, lost, or marked “Delivered” but I can’t find it?
If tracking shows “Delivered” but you haven’t received your package, please check with household members/neighbors or your building mail room, and contact the carrier with your tracking number. You can also email us at info@modearo.com and we will assist where possible.
If the carrier confirms the shipment is lost in transit, we will offer a replacement shipment or a refund, depending on item availability and the circumstances.
What if I entered the wrong shipping address?
Please ensure your shipping address is complete and accurate. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.
Returns & Exchanges
What is your return window?
Eligible items may be returned within 30 days of delivery for a refund to the original payment method (excluding original shipping charges, if any were paid).
What condition must returns be in?
Returned items must be unworn (trying on is OK), unwashed, in new condition with original tags attached, and free of stains/odors or other signs of wear. Items that don’t meet these requirements may be declined.
Are any items final sale / non-returnable?
Yes. Items marked FINAL SALE or Clearance, and free gifts/promotional items (if applicable), are not eligible for return or exchange.
Do you offer exchanges?
Yes, we support exchanges when inventory is available. To request an exchange, email info@modearo.com with your order number and the item/size you want. Exchange shipping costs may apply.
Who pays for return shipping? Do you charge restocking fees?
We do not charge any return processing fee or restocking fee. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
How do I start a return?
Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
When will I receive my refund?
Please allow up to 7 business days after we receive your return for inspection and processing. Your bank/payment provider may take an additional 3–10 business days to post the refund.
What if my item arrived damaged, defective, or incorrect?
Please email info@modearo.com within 7 days of delivery with your order number and clear photos of the issue (and the shipping label if possible). If approved, we may provide a prepaid return label and/or send a replacement depending on the situation and stock availability.
Customs, Duties & Taxes (International)
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or clearance fees required by local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Are customs duties and import taxes refundable if I return an item?
No. For international orders, any customs duties, import taxes, and clearance fees are non-refundable and remain the responsibility of the recipient.
Payment & Checkout
My payment was declined / failed—what should I do?
Payment cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.
If your payment fails, please try the following:
Double-check card details and billing address
Ensure sufficient funds and that your bank allows online/international purchases
Contact your bank/card issuer to approve the charge
Try another payment method (available options are shown at checkout)
Do you store my full card number?
No. Payments are processed by third-party payment processors, and we do not store or process full payment card details on our servers / we do not store your full card number.